Refund Policy

At Sita Royal Villa Resort, we aim to make our refund process fair, transparent, and hassle-free for our guests.

• Eligibility for Refund:
  Refunds are processed only for bookings that qualify under our cancellation policy.

• Refund Mode:
  All approved refunds will be credited back to the original payment method used at the time of booking.

• Processing Time:
  Refunds will be processed within 7–10 working days from the date of cancellation approval.

• Payment Gateway Charges:
  Any applicable payment gateway or transaction charges are non-refundable.

• Non-Refundable Bookings:
  Bookings canceled beyond the allowed cancellation window, no-shows, or special promotional/discounted bookings are non-refundable.

• Peak Season & Group Bookings:
  Refund terms may vary for peak season stays, festive dates, weddings, or bulk bookings, as per the agreed terms at the time of confirmation.

• Force Majeure:
  In case of unforeseen circumstances beyond our control, refunds will be handled at the resort’s discretion.